The care assessment processes that we undertake ensures that your needs are seen to as effectively as possible and that you are 100% happy with the care that you receive from us.
When you call us with an enquiry, we will do our utmost to help you as much as we can over the phone. You may wish to find out about our services, our policies or how we personalise our care. From then, we will arrange an initial meeting with you for as soon as possible. This could be in your own home, or if you’d prefer, at one of our offices, whichever is most convenient for you.
Once you and your family are completely happy with the final result we will begin to assign you your personal carers. Our assigning process takes every care to match you with the right workers, taking into account your age, personality, lifestyle and beliefs. We also believe that you should have a limited amount of carers assigned to you to give you the opportunity to build strong relationships with them. We understand that nobody wants to be cared for by somebody new every week, so we take extra care in this stage of the process to ensure you only have a select few carers who are all specialised in the field relevant to your needs.
