Sometimes we find that after producing the support plan and going to practice, people’s needs are slightly more or less complex then originally thought. We are flexible with what we do and fit our services around you, so if at any time your needs or preferences change, this can be modified and updated on your support plan. If for instance you have asked for help with household chores, but then find you can do some of it yourself, this can then be altered to what suits you better. Similarly, if at first you are capable of doing certain tasks on your own, but then a few months down the line begin to struggle with anything, we can then add services to your support plan.

At Careland London we pride ourselves in offering an extensive variety of different care and support, and we do our utmost to meet our clients’ needs. Often we will work directly with other healthcare professionals to ensure each and every one of our clients is getting the right care they need. If you feel you require support that hasn’t been outlined on our website, or you feel that your needs are too complex to be covered by one of our support plans, please do not hesitate to contact us and we will see what we can do for you. The care we provide is very flexible and adaptable which allows us to support people with many different conditions. We will always strive to meet your needs, no matter what they are, so please enquire with one of our friendly staff on 020 8176 6134 or arrange a meeting with one of our carers.

Our prices vary depending on the type and amount of care you receive. For a quote on what your support plan would cost, please contact the Careland London Team.

You may be entitled to funding from social services. To find out if you are you can contact your local authority. Alternatively, you can contact us for more information and we can discuss your financial options with you, as well as directing you to funding organisations.

As long as you want. We realise that most illnesses and conditions are very difficult to plan around and predict the longevity of. We can just continue to provide you with the care you require for as long as you need it.

When assigning you one of our carers, we take great measures to make a good match, taking into consideration your age, interests, beliefs and personality. If for any reason you do not feel compatible with your carer, we can always modify the arrangement and find you somebody that you feel more comfortable with. We will always take the utmost care to respect your decisions and take you into consideration every step of the way.

We have a very strict and rigorous recruitment programme that complies with the Care Quality Commission (CQC) and the Disclosed Barring Service (DBS). The reliability, competence and attitude of our staff are of paramount importance to us in order to maintain the high quality of the care we provide. Every single member of staff has been highly trained in their area and we undertake regular spot-checks and assessments to ensure this high quality is continually upheld. For more information on this please see our Quality Assurance page.

We often provide support for clients after a spell in hospital and many of them have never received any care before. We understand that the prospect of being cared for by a stranger can be a bit daunting, especially as you may still be recovering from the shock of the accident. We ensure that we provide our service in the most compassionate and sensitive manner and that the transition from hospital back to your home is as smooth and comfortable as possible. Our staff are all kind, warm and very friendly and they will help ease you into the care routine, considering your wishes and preferences along the way. Your happiness and wellbeing is of paramount importance to us and we will always put you first. For more information please see our Convalescence care page.

We can provide two types of night care: waking night care and sleeping night care. Depending on your specific needs and situation, we will provide you with the right one to suit you. If you need to call on the carer more than two times during the night then the Waking support plan will be more suitable, but you are free to trial both of the services to help you make up your mind. If you are receiving night care, there is no obligation that you have a carer with you during the day as well, your personal support plan is designed around you and what you require from us.

Certainly. We understand that living on your own can be lonely sometimes and many of us crave more social time in our everyday lives. At Careland London we provide a service called Companionship Support which can be added onto a support plan or just be received on its own. Even if you require no physical support, one of our carers can visit you as often as you like to provide you with some company. Together you can go on walks, take day-trips, visit your family and friends, or just stay at home and enjoy a nice coffee together. For more information on this service please see our Companionship support service page.